EYorksHour

Saturday, 22 February 2014

#EYorksHour | 18th Feb | Roundup

After a loved up Valentine’s theme last week (read here) matching businesses with their needs and sending valentine’s tweets to others. This week we decided to step it up a notch and discuss one of the most important business elements, 'good service'.

In which we asked participants to tell us when they have received or provided an exceptional service to their customers and clients. Either through social media communications or taking an enquiry through to competition in a seamless transition, or even giving a few top tips to others who are starting up.

Our EYorksHour networkers got involved by sharing fantastic examples and recommendations of companies they've received #goodservice from.

Here are a few favourites, highlighting their main factors of #goodservice:

@MaruMarket: Last Thurs we had no Tuna Steak->Solution we delivered Tuna on Fri for free. Does that count as #Goodservice? #EYorksHour

@Art_LBroadbent: The #goldenrule 'The customer is always right' because without them you don't have a #business' #goodservice #EYorksHour

@pierce_jo: I had great service today from @BLAEastRiding registering @kickstartTYACS #personaltouchmatters #EYorksHour

@SwannAutomotive: We provide a free collection & delivery service,we're honest & talk to our customers using non-technical jargon #EYorksHour

@faulkner_darren: Top of my list for great social media communication coupled with great service is @Sewell_Retail @ExelbyFoods @golddenchain :-)

@DaisyAppeal: @DaisyAppeal is a local charity dedicated to saving local lives through early diagnosis #EYorksHour #goodservice http://ow.ly/tKZVk

Highlights

Local charity, @DaisyAppeal shared their latest campaign of ‘rehoming abandoned bricks’ in the form of a short film.

With a one off payment of £75 you can adopt a brick for the founders wall at the new PET-CT scanning centre that is currently being built to save lives through early diagnosis. Click on the Daisy below to watch the video:

www.daisyappeal.org

Speaking of local charities, there is also a new networking hour for UK wide charities called #CharityHour every Wednesday between 8pm - 9pm - So if you are a charity or are fundraising in aid of a worthy cause, then make sure you follow @CharityHourUK for updates.

Award-winning farm shop @Drewtons based in South Cave are searching for a professional experienced Baker for their busy expanding farm shop and restaurant, serving a huge selection of fabulous food and drink that's been grown and produced right here in Yorkshire. Interested? Send them a tweet or check out: drewtons.co.uk

Also, we love a giveaway and Leanne from @Art_LBroadbent is holding one this week over on her Facebook page: https://www.facebook.com/LeanneBroadbent.Artist in celebration of new products arriving, so head over and check that out.

EYorksHour success

Last week we began to tell you about the #EYorksHour successes of businesses/ charities/ freelancers coming together and collaborating after meeting through #EYorksHour.

We would love to share more stories here, so please let us know about yours!

Also, if you have a product/event/campaign that needs promoting - the best thing to do is get involved, every Tuesday between 8 - 9pm so that we can help you let all of the networkers know.

Interesting fact:

Did you know that it was @MaruMarket’s 1st Birthday this week?

Happy Birthday from @EYorkHour!!

You can read their evolving story via this link: http://bit.ly/1gR6YzB

Favourite photo moments:

@RPMSLetting Saw this and thought about the #goodservice theme for #EYorksHour

@Art_LBroadbent shared an original image based on the C.S. Lewis fantasy tale The Lion The Witch and The Wardrobe

Upcoming events:

@UKStartUpHour are launching a New Twitter networking event for UK StartUps every Thursday from 8-9pm. Add #UKStartUpHour to network, connect, share, and advise.

@emilys_events presents Swish Shimmer and Shine on Thursday 1st May at Lazaat. For more information: https://www.facebook.com/EmilysCharityEvents

Top contributors:

@SwannAutomotive | @RO_CDesign | @F1_Driver_Exp |

@BLAEastRiding | @EYtraining | ‏@faulkner_darren |

@MurdersWeWrote | @EcoClean4Good | @faulkner_darren |

‏@CharityHourUK | ‏@Danbo | ‏@Drewtons | @ChefmartynShaw |

‏@TinyFeetHampers | ‏@LittleBooties |@kennym_gaplny |

@Specials_ERY | ‏@MoranaBlue | @HumBridgeNews |

Final note:

Do you want to promote your business/ cause / event further by being a guest in our #spotlight60 segment that is going to start in March? If you would like to be in our spotlight, then please read further information HERE and email your interest to eyorkshour@gmail.com

Thank you to everyone who participated, we look forward to tweeting you again next Tuesday between 8pm - 9pm.

Have a fantastic weekend! :-)

Tuesday, 18 February 2014

Good Service

Over the last couple of weeks we've covered#startups businesses, the #hiddengems of East Yorkshire and last week we were matching networkers with their business needs for #Valentines. If you missed it, then please take a look at our weekly roundup: http://eyorkshour.blogspot.co.uk/2014/02/eyorkshour-11th-feb-roundup.html?m=1

This week the theme is 'Good Service' and we want to hear about occasions when you've received exceptional service or how you provide#goodservice to your customers and clients.

Have you received good communications via social media?

Did a company look after you from enquiry to completion?

How do you offer good service?

What are the top tips?

How do you know if a company are 'good'?

Join in the conversation using #EYorksHourand let us know your thoughts. If you're new, don't worry you can learn more about East Yorkshire Hour here!

Here are a few examples:

"#Goodservice to me is about personalising the experience and understand my buying needs#EYorksHour"

"Our carpet fitting business has a three stage enquiry process which means that customers receive #goodservice from the outset #EYorksHour"

"I believe @localcoffeehouse have#goodservice as they make me feel welcome and listened to my suggestions on cake options #EYorksHour"

Please let us know about your #EYorksHoursuccesses like we featured in last weeks rounds up and we look forward to tweeting with you!

So, all you need to do now is practise getting your examples in 141 characters, pop the kettle on at 7.45pm and tweet along with us at 8pm until 9pm.

For all your questions, please tweet@EYorksHour.

Tweet you later!

Friday, 14 February 2014

#EYorksHour | 11th Feb | Roundup

On Tuesday, @EYorksHour HQ became a virtual cupid casting our bow and arrow across the twitter-sphere between 8pm and 9pm to help participants share their love for favourite local businesses and find a perfect match for their business need’s.

Putting a twist on Valentine’s day triggered a whole host of loved up delights with tweet exchanges, match making, special offers and even good news!

Highlights

Earlier in the day, the Hull Daily Mail published two fantastic articles about local charities @KickstartTYACS and @DaisyAppeal which we couldn't resist sharing.

As avid supporters of Kickstart, we reported their news of receiving charitable status in last week’s round up but we were extremely happy to see founder Jo Pierce smiling in this piece written by @lucy_leeson.

The Daisy Appeal made an announcement in their feature about the new PET-CT scanner that they’ve funded at Castle Hill Hospital to help patients with life threatening illnesses. The scanner is the first of it’s kind in the UK and will be available to patients in April.

You can read more here:

Other good news of the night came from @SwannAutomotive who successfully launched their first #MotorHour on Monday with the aim to engage the UK Motor Trade with everyone, not just petrol heads. Between 9pm - 10pm they received a great amount of interaction and their hashtag was trending too! Congratulations Swann Automotive and good luck for next week!

@emilys_events came up with a great idea for #EYorksHour participants to team up and make a sample hamper of products from local businesses to auction and raise funds for charity. @EcoClean4Good and @YorkshireAles were quick to offer a donation for the hamper (thank you), so if you would like to donate a sample, voucher or gift for the #EYorksHour charity hamper then please tweet @EYorksHour or email eyorkshour@gmail.com. Lets add to our networking goodness by helping a local cause.

Towards the end of the hour, we were joined by @Specials_ERY with their Valentines Day scam advice, which applies all year round and you can read their tips here: http://bit.ly/1bjJKTu

Are you a match made in EYorksHour heaven?

Part of this weeks theme was to identify a local business need and tweet it during #EYorksHour so that we could find a match together. These are the listings we were tweeted, are you a match?

@Octagon_events would love to be #matched with businesses who are looking for help with their event logistics.
@gorgeouscottage are looking for more gorgeous cottages to be #matched with.
@alicrompton needs to be #matched with marquee quotes
@DavidStoneYorks is looking for a #match to set up a totally locally Bridlington twitter account.
@EcoClean4Good love #matching with companies who want to try a free sample of their multi-purpose cleaner
@emilys_events are always looking to #match up lovely boutiques or designers to showcase at their events
@RMPSLetting would like to be #matched with a company who specialise in roller black out blinds for a quote asap.
@Reindesgouters are looking to #match with restaurants and bars who would like to taste their selection of French, organic wines.

EYorksHour success

Since #EYorksHour had a re-gig three weeks ago with a new administrator, logo and background, it’s also been noticed by participants that the hour has taken a new direction and this is based around our aim to grow the network of East Yorkshire.

We want to engage the local businesses in all of East Yorkshire’s towns and villages and hope that the participants will welcome them in doing so. Each week there is a theme designed to give everyone the same networking agenda whilst getting to know the person tweeting above or below them.

Please use the hour to join in and get involved in the theme, because you will be surprised at the successes, as were we this week!

@RMPSLetting joined in with #EYorksHour last week and were introduced to @KickstartTYACS, from this they are now meeting to discuss how they can support the charity - which is a great Valentines match and a real success for#EYorksHour
#EYorksHour administrator @Krissie_Akrill placed an order with @HullFlorist after they were recommended the week before as a #Hiddengem and was delighted with the bouquet that was delivered to her friend.

This shows just how worthwhile it is to get involved in the conversations and introduce others to the hour. Have you had any success after tweeting during #EYorksHour? If so, please let us know!

Interesting fact:

Did you know that @BLAEastRiding have an app named ‘Big local app’ which is free to download and features news, info, entertainment and business listings in East Yorkshire. You can find out more and download the app here:
http://eastriding.biglocalapp.com

Favourite photo moments:

@LaurenCherice shared her Love birds tote bag Valentines giveaway competition.

@SwannAutomotive asked if their new profile pic fits in with the Valentines theme? We loved it that much, it made our favourite photo moments!

@OrigamiNick was blinded by love during #EYorksHour with his latest valentines creation!

Upcoming events:

@HCCTraining have a free family fun day event tomorrow at Craven Park Training and Enterprise Centre between 11am - 3pm. With a bouncy castle, story telling, craft activities, food stalls, giant games, puppet making and fairground rides.

@poemspictures is hosting a book signing at @WaterStoneHull tomorrow with a compeition to encourage writing in schools. http://www.poemsandpictures.co.uk/competition/

@emilys_events presents Swish Shimmer and Shine on Thursday 1st May at Lazaat. For more information: https://www.facebook.com/EmilysCharityEvents

Top contributors:

Final note:

Do you want to promote your business/ cause / event further by being a guest in our #spotlight60 segment that is going to start in March? If you would like to be in our spotlight, then please read further information HERE and email your interest to eyorkshour@gmail.com

Thank you to everyone who participated, we look forward to tweeting you again next Tuesday between 8pm - 9pm.

Happy Valentine's Day!

#EYorksHour

Tuesday, 11 February 2014

Valentines

Join us tonight as we get into the spirit of Valentine’s for another round of #EYorksHour.

Last week was all about the #hiddengems of East Yorkshire where participants nominated their treasured places to visit, eat, shop, work out, etc. If you missed it, then he is a roundup of how the night unfolded: http://eyorkshour.blogspot.co.uk/2014/02/eyorkshour-4th-feb-roundup.html

As you should know (unless you haven’t left the house or switched on the TV and surfed the internet), this week and in particular Friday 14th, celebrates Valentines Day. A day that evolved in the 18th century into an occasion for which lovers expressed their love for each other by presenting flowers, offering confectionary and sending greetings cards (known as ‘valentines’).

For this weeks #EYorksHour we are putting our own twist on the occasion and asking participants to help each other find their match! Those who need another business help or are looking to connect with companies of a similar nature, we ask you to tweet what you need help with and between us we can match you up with the right candidate.

Just look at us like a virtual cupid as we cast our bow and arrow across the twitter-sphere, coupling up those in need with those who can help!

Are you looking for a local florist?
Do you need a painter and decorator?
How about wanting to donate to a small charity, but don’t know who to choose?
Are you in need of a new wardrobe?
Do you want to connect with a graphic design company?

Join in with #EYorksHour #Valentines tonight and lets network to match your needs!

Here is an example:

“I'm looking for a property to rent in East Yorkshire, can anyone match me with a letting agents that can help? #EYorksHour #Valentines”

Then the replies would be to recommend a good match for that ‘need’.

Don’t have a ‘need’ to be matched?

In that case, you can still participate in @EYorksHour by sending a lovely tweet to a business you love and say why, using both hashtags #EYorksHour #Valentines.

Here is an example:

“In the spirit of #valentines I love @EYorksHour because they help me to make connections across East Yorkshire every Tuesday #EYorksHour”

Why?.. Because it’s nice to feel loved!

With two options to get involved in tonight’s #EYorkHour, all that’s left to do is pop the kettle on, get comfy and tweet along with #EYorksHour at 8pm - 9pm and if you have any questions, then tweet @EYorksHour

Tweet you there!

Friday, 7 February 2014

#EYorksHour | 4th Feb | Roundup

This week we asked our networking participants to help us find East Yorkshire’s hidden gems, with an aim to grow the network of #EYorksHour and provide a few ‘shout out’s’ to the treasured places we like to visit, eat, shop, work out, be entertained and even do business.

Many joined in using the hashtags #EYorksHour and #hiddengem and made their recommendations, which in turn sparked up some interesting conversations and a few bonus thank you tweets from their chosen gems.

Now, if there was an award or two for the top contributors of this weeks theme, they would go to @pierce_jo and @RPMSLetting. Both tweeters took on the challenge and nominated a considerable amount of East Yorkshire delights, which demonstrates great networking etiquette and deserves a virtual high five for doing so!

Here is a list of their hidden gems:

@cottinghamparks @cobieatkin @MarkThompsonPGA @tristanbuttle @jessicajo_uk @harpersbizarres @oswellnrose @Theangelshare @TheShedBeverley @Camdenscloset @LilBirdBoutique @thebreadshed @WhiteRabbitChoc

You can also search for more of East Yorkshire’s hidden gems through the Welcome to Yorkshire website: http://www.yorkshire.com/places/east-yorkshire

This is what they had to say about East Yorkshire:

“ From the cosmopolitan city of Hull to the undulating hills and valleys of the Yorkshire Wolds, East Yorkshire is wonderfully eclectic. At its heart lies a serene landscape of swirling grasslands, mediaeval towns, manor houses and Bronze Age ruins that remains refreshingly unchanged. Yet travel further North and the vibrant energy and heritage of the Humber rushes to greet you. ”

Slightly off the subject of hidden gems but focusing more on our networking powers, East Riding College are currently looking for businesses to provide creative student placements based around graphic design, filming, editing, audio, radio, photo, advertising, gaming and interactive media. Please tweet @Eastridingmedia if you can help.

Congratulations also to Kickstart Teenage and Young Adult Cancer Support who have officially become a registered charity this week after their first six months of fundraising to provide young cancer sufferers in East Yorkshire and North Lincolnshire with funding and grants for activities, workshops, seminars and events. If you would like to support Kickstart TYACS, or know someone who could benefit from a Kickstart, then please check out their website: www.kickstartcancersupport.com or tweet them @KickstartTYACS

Interesting fact:

Did you know that some of the Cottingham Parks personal trainers also double up as models for Emily’s Charity Events annual fashion show? You can even click HERE to have a look through the previous event photo’s and see them in action!

Favourite photo moments:

@TinyFeetHampers shared their perfect hamper gift for both mum and her baby!

@S_Fleming12 made an adorable addition to #EYorksHour with her latest pet portrait in progress!

Upcoming events:

Princess Quay Valentines Day Balloon Drop on Saturday 8th February 1pm - 2pm.

Emily’s Charity Events presents Swish Shimmer and Shine on Thursday 1st May at Lazaat. For more information: https://www.facebook.com/EmilysCharityEvents

Final note:

Did you notice that #spotlight60 didn’t start this week? That is because we want to schedule guests in advance to help promote their business/cause/event further. If you would like to be in our spotlight, then please read further information HERE and email your interest to eyorkshour@gmail.com

Thank you to everyone who participated, we look forward to tweeting you again next Tuesday between 8pm - 9pm.

Have a brilliant week!

#EYorksHour

#Spotlight60

What is #Spotlight60?

#Spotlight60 is all about giving a focus point for the twitter accounts that need a helping hand, the hidden treasures, a business you most definitely need to know about or someone who is new to the networking hour.

During the first minute of #EYorksHour, one twitter account will be in the spotlight for participants to tweet them and find out as much as they can.

For example: If a local gym was in the spotlight, at 8pm @EYorksHour will announce that tonights spotlight is @localgym and the participants involved in #EYorksHour have 60 seconds to ask as many questions as they can using #EYorksHour #spotlight60.

The remaining 59 minutes of the hour will continue as normal, based around that weeks theme. In addition, @EYorksHour will interview the spotlight (behind the scenes) to gain background information and some quirky answers to share on the day of their 60 seconds of intense networking.

To be sent further information, including some FAQ's, please email eyorkshour@gmail.com

Could you benefit from a 60 second spotlight? Get in touch and we can schedule you in.

Tuesday, 4 February 2014

Hidden gems

Welcome back to East Yorkshire Hour,

We hope that you enjoyed our last #EYorksHour session, but if you missed it then you can read a roundup here: http://eyorkshour.blogspot.co.uk/2014/01/28januaryroundup.html

Last week we spoke about ‘New starts’ with conversations around new projects, services, start up businesses, events and of course what’s new for 2014.

Behind the scenes we’ve been digging out and following twitter accounts from across East Yorkshire to help grow our network and make #EYorksHour even more beneficial for the people who participate.

Therefore tonight, our theme is ‘Hidden gems’ and want your help to find the businesses that are based in the many towns and villages of East Yorkshire.

Can you recommend a local boutique?

Is there a coffee shop nestled in the village where you live?

Are you a small business situated in one of the rural towns?

Tell us about some of your favourite places to visit in #EYorksHour

Feel free to join in the conversation using #EYorksHour

A little more info about East Yorkshire

Excluding Kingston upon Hull there are several areas of settlement, each giving rise to distinctive types of small to medium-sized towns and villages. Cottingham and Willerby are exceptional in that they are suburban villages which are almost contiguous with the Hull urban area. Bridlington is the most populous of the coastal settlements, which also include Flamborough, Hornsea, Withernsea and Aldbrough. Towns and villages on the flat agricultural area of Holderness are Hedon and Roos, and nestling in the Great Wold Valley is Rudston. Along the eastern foot of the Wolds lie Beverley, Bishop Burton, Driffield and Lockington. In the low-lying lands close to the Humber Estuary are Goole, Brough, North Ferriby, Hessle and Kirk Ella. Stamford Bridge, Pocklington, Market Weighton, Holme-on-Spalding-Moor, Howden and South Cave all lie to the north and west of the area, between the River Derwent and the scarp slope of the Wolds.

Please pop the kettle on, get comfy and tweet along with #EYorksHour and if you have any questions, then tweet @EYorksHour

Tweet you there!